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MANAGED ENGINEERING SERVICE

With our professional certified solution architect, engineer and technician, New Sky offers managed engineering service to customer to meet with the fast growing IT solutions.
Our Managed Engineering Service model included but not limited to:

Employ the necessary personnel required to reasonably and efficiently manage the service
Ensure adequate manpower resource within the contract period
Offer basic network and in house IT support training to the engineer
Fully responsible for and cover the employee compensation insurance and the employer’s portion of the contribution of the MPF scheme

HOW WE WORK

STEP 1

Meeting with customer to understand their need and required resources

STEP 2

Arrange internal engineering resources to customer and refreshment training to assigned engineer if necessary

STEP 3

Assign engineer onsite to work with customer, provide office internal IT support. Our engineer will regular report to New Sky Technical Team Head to make sure his skill and knowledge is up to date to serve our customer.

STEP 4

Regular review with customer on managed engineer's service and performance. To fine tune and provide training whenever needed.

STEP 5

Provide handover list and training to customer when the contract is over to make sure our customer could handle the IT task and job in future.

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